Last Updated : September 12, 2022
While it’s warm outside now, we know that the first snowflakes will begin falling soon enough which means Ski-Doo season is about to start!
Our primary goal and efforts remain to deliver as many snowmobiles and accessories in time for that first winter snowfall. As many industries, we continue to face difficulties due to the pandemic, including a lack of electronic components, transportation backlogs, supplier constraints and labor shortages and we want to
thank you for your patience during this period. These impact our delivery as following:
- Delivery Delays: Some units initially planned for November or December will now roll into January 2023.
- Missing Components: Some units might also be shipped with missing components, but we are doing everything we can to reduce additional delays.
- Feature Adjustments: Summit Edge, Summit SP and Backcountry X/X-RS will only be available with an electric start due to the limited availability of SHOT and manual start for those models. If you pre-ordered one of these units, your dealer will contact you shortly to provide a detailed update. We apologize for adjusting some of these orders, but this is the best option to get as many riders on the snow as soon as possible this winter.
We understand you'd like to have more precise timing or information for your own delivery. Your dealer remains the main point of contact for specific questions regarding your order. That being said, we continue to restore our systems from backup repositories following a cybersecurity incident on August 8, 2022, so we apologize if you've experienced a delay in getting the information you needed over the last few weeks.
Specific information regarding Model Year 2022 customers:
Some of you are still waiting for temporary missing features. As of today, for the last 3 parts missing:
- Suspension Dampening Control Unit (SDCU) is now available. See your dealer for installation.
- Air Controlled Suspension (ACS) is now in stock. Dealers should receive more information about delivery dates in early October and will then be able to install it on your snowmobile.
- RF D.E.S.S. Key: Dealers will receive more information in early October.
We’ll continue to do our best to share new information with you and our dealers as it becomes available. Our customer care team is also here for you if you have any other questions at 1-888-272-9222. We sincerely appreciate your patience and continued trust in the Ski-Doo brand.
